Question 1

What does NOIRE MIAMI actually do?

Accepted Answer

NOIRE MIAMI is a private luxury lifestyle and concierge house. We arrange vehicles, yachts, private aviation, experiences, personal styling and stays — all coordinated through one concierge team. You can book quick-buy products and rentals directly on the site, or submit a request and let us build the whole trip.

Question 2

How is NOIRE different from a regular car rental company?

Accepted Answer

Our fleet is only the foundation. Beyond vehicles, we source yachts, jets and helicopters, restaurant and nightlife reservations, personal shoppers, villas and hotel stays. Everything is handled by one concierge, not a marketplace of vendors.

Question 3

What is 'Curate My Miami' or 'Plan My Miami'?

Accepted Answer

It is our request flow. You choose between a concierge request — where a NOIRE team member assembles a custom itinerary — or a quick build, where you browse listed products and add them to a package yourself. Either way, confirmation comes from our team.

Question 4

What categories can I request?

Accepted Answer

Drive (exotic and luxury vehicles, chauffeur service), Sea (yacht and boat charters), Air (private jet and helicopter charter), Experiences (dining, nightlife, private chefs, events), Style (personal shopping, watches, designer sourcing) and Stay (hotels, condos, penthouses and villas).

Question 5

How do I book something?

Accepted Answer

Quick-buy listings can be added to your cart and checked out directly. Custom requests — including most yachts, jets, villas, experiences and styling — are quoted by our concierge before anything is confirmed. Submit a request and we reply with exact options and pricing.

Question 6

Are prices shown online final?

Accepted Answer

For quick-buy products and vehicle rentals, the price shown is the listed price. For custom services such as yachts, jets, villas and experiences, pricing is quoted individually based on season, duration and availability. We never invent a price or guarantee availability before confirming with the vendor.

Question 7

How quickly can you arrange something?

Accepted Answer

Vehicle rentals can often be confirmed within hours. Yachts, private aviation and peak-season venues may need more lead time, but we regularly handle same-week requests. The earlier you reach out, the more options we can secure.

Question 8

Do I need to be a member or private client to book?

Accepted Answer

No. Anyone can book quick-buy listings or submit a concierge request. Private Client membership offers priority access, preferred rates and a dedicated concierge for frequent visitors.

Question 9

What is the minimum age to rent a vehicle?

Accepted Answer

You must be 18 or older with a valid driver's licence. Certain high-performance vehicles may require a higher age, which we confirm at the time of reservation.

Question 10

What are the driver and document requirements?

Accepted Answer

Every driver must be 18 or older and present a valid driver's licence, a government-issued photo ID, and a credit card in the renter's own name. International renters must also present a passport. Only approved drivers listed on the agreement may operate the vehicle.

Question 11

How much is the security deposit for vehicles?

Accepted Answer

A refundable security deposit of $1,000 minimum is required before delivery. Higher-value vehicles may require a larger deposit. The exact amount is stated in your confirmation and released after the vehicle is returned and inspected, less any charges for damage, fuel, excess mileage, tolls or citations.

Question 12

What insurance do I need for a vehicle rental?

Accepted Answer

Renters must carry full-coverage automobile insurance that extends to high-value vehicles, or arrange coverage through us where available. Proof of coverage is required before the vehicle is released. You remain responsible for deductibles and any loss the policy does not cover.

Question 13

How many miles are included with a vehicle rental?

Accepted Answer

Every vehicle rental includes 100 miles per day. Additional miles are billed at the per-mile rate shown in your confirmation, which varies by vehicle.

Question 14

Do you deliver vehicles and yachts?

Accepted Answer

Yes. We deliver and collect vehicles at hotels, residences, marinas and private locations throughout the Miami area. Yachts and boats are boarded at agreed marinas. Delivery windows and locations are confirmed in advance with your concierge.

Question 15

Do you offer airport pickup or chauffeur service?

Accepted Answer

Yes. We provide private chauffeur service and airport transfers to and from Miami International, Fort Lauderdale and Opa-locka, including FBO pickups for private aviation arrivals.

Question 16

Can I book a yacht or jet directly online?

Accepted Answer

Most yacht and aviation requests are custom quoted because pricing depends on vessel, route, crew and dates. Submit a request through the Sea or Air section and we will send confirmed options and pricing before anything is held.

Question 17

What is included in a yacht charter?

Accepted Answer

Charters include the vessel, licensed captain and crew. Catering, water toys, photography and special requests can be arranged separately. Exact inclusions are listed in each quote.

Question 18

How does personal shopping and styling work?

Accepted Answer

A stylist meets you at your hotel, residence or preferred boutique in the Design District or Bal Harbour. We can also source watches, jewellery and designer pieces through our partners, with availability and price confirmed before you commit.

Question 19

What kind of stays can you arrange?

Accepted Answer

Hotels, luxury condos, penthouses and private villas in Miami. Stays are quoted per request based on dates, group size and location. We confirm availability and exact pricing before booking.

Question 20

Can NOIRE plan an entire trip or event?

Accepted Answer

Yes. We regularly assemble full itineraries that combine a chauffeur or vehicle, dining reservations, nightlife, yacht time and a stay. Tell us the dates, group size and occasion and we build the timing around you.

Question 21

What is your cancellation and refund policy?

Accepted Answer

All reservations are final. NOIRE MIAMI does not offer cancellations or refunds once a booking is confirmed and payment is received. If a product or service becomes unavailable on our side, we will offer a comparable substitute or a full refund for that item.

Question 22

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through our secure online checkout, as well as payment via invoice link for custom arrangements. A credit card in the renter's own name is required for vehicle security deposits.

Question 23

How do I contact my concierge?

Accepted Answer

Every confirmed client receives a dedicated point of contact. You can also reach us by phone, WhatsApp, Telegram or email through the Contact page. For general questions, the AI concierge on the site can help, but it will never quote final pricing or guarantee live availability.

Questions, answered.